WE VALUE YOUR SHOPPING EXPERIENCE AND WANT YOU TO BE 100% SATISFIED WITH YOUR PURCHASE.
In the event that you are unhappy with your CHEFMADE Brand purchase, please contact our Customer Service Team at US-Service@chefmade.com .
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition and original packing that you received it, unworn or unused, undamaged, and with all tags, You’ll also keep the receipt or proof of purchase.
We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
Process of Returning
1.Contact with our customer service. Indicate which item(s) you would like to return and the reason for your return. We do not accept returned items that were sent back by you directly without checking with us first.
2.If your return is accepted, we’ll send you a return shipping label and please you place the item(s) in the original packing and seal the parcel securely.
3.Drop off your package at the local post office.
4.Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
If you wish to return the items, please send a message to our service mail first: US-Service@chefmade.com , our customer service will contact with you as soon as possible(within 24 hours).
Refunds are processed within 7 business days upon receipt of the package. The returned parcel remains your responsibility until it arrives to us, therefore, please remember to ask for proof of postage in case it goes missing.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, We will process the refund and will automatically return to your original payment method.
a.The customer is responsible for return shipping fee.
b.It can take some time for your bank or credit card company to process and return the refund to you.