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Availability
All orders are subject to product availability.
Shipping Methods and Rates
Standard and Expedited shipping options vary by delivery destination. Available shipping options will be displayed at checkout.
Orders may arrive in more than one package.
Shipping times commence from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, customs clearance procedures or other causes.
Our warehouses are located in America and China. Most of the packages will be sent from the US warehouse, part of the packages will be sent from China.
* Notes:
1) Customs taxes vary by country and will be charged according to the local customs policies. If you are required to pay a customs fee, you will see the tax applied to your order once you confirm your shipping details and proceed to checkout.
2) We will make every effort to deliver your package ASAP. However, your package may be slightly delayed due to the influence of COVID.
Verification
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Processing
It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.
* Please contact our customer service within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. customer service email: US-Service@chefmade.com .
CHEFMADE reserves the right to change the above shipping terms and conditions, including applicable shipping rates and fees, at any time for any reason without notice.
Frequently Asked Questions
Where is my order?
To check your order status even if you are not a registered user, please go into your email and enter your order number to check your Shipping update.
Do you ship internationally?
At this time, we only offer shipping to the US from chefmade.com. To find out where our products are available in your country, please send an email to US-Service@chefmade.com .