LIMITED 5-YEAR WARRANTY
A.What This Warranty Covers?
This warranty covers any defects in workmanship and materials in your bakeware. This warranty applies to consumer use only and is null and void if the product is used in a commercial or institutional setting.
B.How Long The Coverage Lasts?
This warranty lasts for 5 years from the date of purchase.
C.Who is Covered Under this Warranty?
This warranty is for the original consumer purchaser only. It is not transferable and proof of purchase must be verified.
D.What Warranty Does Not Cover?
Any problem that is caused by abuse, misuse or an act of nature (such as a flood) is not covered. Scratches, stains, pitting, discoloration, deterioration, warping or damage from overheating are not covered by this warranty. Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
What CHEFMADE Will Do?
CHEFMADE will replace the bakeware if it proves to be defective in materials or workmanship with a new piece of bakeware of similar composition and price, or refund the full purchase price of the bakeware, whichever you prefer.
Limitation on Damages and Duration of Implied Warranties
CHEFMADE will replace or refund this product as provided under this Limited Warranty. This shall be the only remedy of the consumer. CHEFMADE shall not be liable for any loss or damages, including consequential, indirect and incidental damages, arising out of the use of or inability to use the product or for breach of any express or implied warranty or condition on this product. Except to the extent prohibited by law, any implied warranties or conditions of merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty.
How You Get Service
Step 1.Email US-Service@chefmade.com with the following information:
(1) photo(s) of claimed defective product(s)
(2) a written description of the claimed defect(s)
(3) a description of any related circumstances thought to have caused the claimed defect
(4) the name of the product
(5) the product dimensions
(6) your name
(7) a copy of your proof of purchase.
Please ensure to include your return email address or return mailing address within your email or letter so that our customer service team may contact you. Our customer service team will respond with next steps (including proper mailing address) if the product meets our warranty stipulations (see above). No items will be accepted without prior written approval from CHEFMADE.
STEP 2.After receiving authorization from CHEFMADE Customer Service, please reply with your ship to address, as well as any other information that is requested.
STEP 3.Please then return by mail the product(s), packaed in the original carton (or equivalent), to the mailing address provided by our customer service team. Place a copy of the authorization from CHEFMADE Customer Service within the packaging of your returned product(s). Please also include a copy of your dated invoice, keeping the original invoice for your records. Returns not bearing return authorization information and/or a copy of the original invoice may be refused.